Loading...

FAQ


1. What forms of payment can I use?

You can pay with PayPal, major Credit/Debit cards (Visa, MasterCard, American Express, Dinners, JCB) and Skrill wallet. Credit/Debit cards payments are processed via Skrill global e-payment solution.

paypalcredit/debit cards


2. Do I need a Skrill account if I want to pay with Credit/Debit card?

Yes, but the process is very simple. Skrill is a secure payment service that processes Credit/Debit card payments. It is a UK company and is very similar to PayPal.


3. How long does it take to process the order and get purchased files?

All orders are processed in real time. Download links are active as soon as you return to our site after a successful order processing on Skrill or PayPal website. These links will also be sent to your e-mail. If you are a registered user all your completed orders and links are saved in your profile at the page "My buys".


4. Is there any limit for me to download?

Your link will be available during 72 hours after your order is approved. At any time you can manually reactivate links in your personal account. If you are not a registered user contact us to reactivate them for you.


5. What should I do if I have a problem with the download?

At first try to use another browser or a special software. We recommend to use free and easy-to-use Internet Download Accelerator for the download. If you still can't download a purchased file, please contact us.


6. What should I do if the files I have purchased are broken, without textures, not the one I ordered?

We thoroughly check all our products before we give it to you. However if you have any problem with the files you get, please contact us and we refund your payment or will send you a download link with the missing or fixed files.


7. Where can I find all my orders, get invoices and download files?

If you are a registered user all your completed orders are saved in your personal account on the page "My Buys". There you can find a link to download page and get purchased files. Unregistered users received order information and download links to email.


8. How can I access my personal account?

Personal account is available only for registered users. Login to the site by your login name and password then click on your login name at the top right corner on any page of the site.


9. If I buy single models from a volume can I get this volume with a discount?

Yes of course. If you are a registered user and already have purchased models from a volume then this discount is automatically applies and is visible when you sign in. If you made a purchase as a guest contact us and we activate you this discount manually.


10. Does your models come with the scene that has vray lighting set-up, render and camera settings?

At the moment we sell only models with materials and textures but without studio lighting and render settings.


11. Do you plan to add Cinema 4D formats for your models?

Yes, it is in our plans. As soon as we have more free time or staff, we will add additional formats.


12. I wish to be in your team as a Modeler/Visualization artist/etc.

We are constantly searching for talented cg artists. If you are a huge fan of polygons and modern design you are on the right way. Contact us with your resume and portfolio for details.


13. Do you provide custom modeling services?

We don't make custom libraries at the moment but you can always send us information or ideas about models you need and perhaps we could include them in future volumes.


Company



Important information



Resources